Carter-Hoffmann
Carter-Hoffmann began as a small company in the garage of its founder, Carter Hoffmann, in 1947. Carter designed and sold the very first banquet carts to hotels, to make banquet service easier. Heated transport carts, mobile refrigerators and utility equipment soon followed to round out the banquet service line. Over the years, cafeteria lines, hospital tray lines and plate dispensers were added to the growing list and expanding markets served by Carter-Hoffmann. In 1990, Carter-Hoffmann had its first roll-out with a major quick service chain and entered the food holding category. Since then, we have been perfecting the holding environment and offer a wide variety of products for food holding, including modular holding cabinets, Crisp ‘N Hold stations for fried foods and hotLOGIX, a complete line of upright food holding cabinets. As the leader in food holding and transporting, Carter-Hoffmann continues to expand and innovate our growing line of food holding and transporting products.
Recently, Carter-Hoffmann has broadened our horizons with new innovative products. GardenChef micro green and herb growing cabinets allow operators such as chefs, school foodservice directors, culinary schools, etc. a way to grow fresh garnish right in their operation. TenderChef is an innovative refrigeration system for dry-aging meats, cheeses and charcuterie, right in the restaurant!
Categories
Customer Support
Products
Service
At Carter-Hoffmann, we understand the importance of reliable technical service and customer support. In the event of an outage or any issues with your product, we are committed to providing prompt assistance to ensure minimal disruption to your experience.
If you encounter an outage or any technical issues with your Carter-Hoffmann product, we recommend first checking our online support resources, including our comprehensive troubleshooting guides and FAQs. These resources are designed to provide quick solutions to common issues and may help resolve the issue without the need for further assistance. If you have a technical baking question please feel to reach out. One our experienced staff can help troubleshoot.
In the event that you require additional support, our dedicated customer service team is available to assist you. You can reach out to our Customer Service team via phone at 800-323-9793 Press 2 during our business hours, or you can send us an email at customerservice@carter-hoffmann.com. If you are experiencing an issue with your equipment please feel free to reach out to our Technical Service Team via phone at 800-323-9793 Press 1 or via technicalservice@carter-hoffmann.com. Our knowledgeable and friendly support staff are ready to address your concerns and provide guidance to help resolve any issues you may encounter.
Warranty
This warranty applies to all equipment that has been unaltered, properly installed and maintained in accordance with the Carter-Hoffmann® installation manuals. Carter-Hoffmann® products are warranted to the original purchaser to be free from defects in material and workmanship for a period of two years from the date of original installation, not to exceed 30 months from the product manufactured date. This warranty does not apply to equipment damaged, abused or altered accidentally or intentionally or modified by unqualified service personnel or with missing or altered serial nameplates. In order to be warranted, the equipment from the original buyer must have been purchased through a reseller from the same country. Carter-Hoffmann® agrees to repair or replace defective parts due to flaws in material or workmanship during the warranty period.
Labor to repair or replace defective parts shall be warranted when performed by an authorized Carter-Hoffmann® service agency. Travel over 50 miles, holiday or overtime labor charges are not covered. Proper installation, initial inspection, or normal maintenance such as lubrication, adjustment or calibration is the responsibility of the dealer, owner-user or installing contractor and is not covered by this warranty. This warranty does not cover wear & tear items (lights bulbs, gaskets), temperature calibration or defects resulting from handling, abuse, misuse, nor shall it extend to any unit from which the serial number has been removed or altered or the unit is modified in any way, shape, or form by an unauthorized service personnel. As well our warranty does not covered damaged by flood, fire, or other acts of god. Nor will this warranty apply as regards to the immersion element damage by hard water. Carter-Hoffmann® does hereby exclude and shall not be liable to purchaser for any consequential or incidental damages including but not limited to: damages of property, damages for loss of use, loss of time, loss of profits or income that are in direct result of a breach or warranty.
NOTE: Warranty excludes racks and bread cabinets. These items carry a (1) year limited parts warranty.
In the event our product is sold outside the United States or Canadian boarder, equipment shall be supplied with a one year limited parts only warranty. Due to our continuous process of product improvement and innovation, all listed specifications are subject to change. The company reserves the right to make corrections due to typographical errors.