Doyon
Established in 1950 by Gustave Doyon, Doyon Equipment started as a sales and repair business for bakery equipment after years of operating a bakery in Quebec. In the mid-1970’s Doyon launched its own line of bakery equipment which included spiral & planetary mixers, dough moulders, proofers, ovens and more… everything to complete a full scale bakery. The invention of Jet Air, an exclusive reversible fan system, revolutionized the bakery oven to produce a superior baked product without pan rotation. The addition of rotating racks further enhanced baked product with our Circle Air technology. Our latest products include a knock-down roll-in rack proofer for easy assembly in any bakery.
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Customer Support
Products
Service
At Doyon, we understand the importance of reliable technical service and customer support. In the event of an outage or any issues with your product, we are committed to providing prompt assistance to ensure minimal disruption to your experience.
If you encounter an outage or any technical issues with your Doyon product, we recommend first checking our online support resources, including our comprehensive troubleshooting guides and FAQs. These resources are designed to provide quick solutions to common issues and may help resolve the issue without the need for further assistance. If you have a technical baking question please feel to reach out. One our experienced staff can help troubleshoot.
In the event that you require additional support, our dedicated customer service team is available to assist you. You can reach out to our Customer Service team via phone at 800-338-9886 Press 3 during our business hours, or you can send us an email at sales@doyonbaking.com. If you are experiencing an issue with your equipment please feel free to reach out to our Technical Service Team via phone at 800-338-9886 Press 1 or via service@doyonbaking.com. Our knowledgeable and friendly support staff are ready to address your concerns and provide guidance to help resolve any issues you may encounter.
Warranty
This warranty applies to all equipment that has been unaltered, properly installed and maintained in accordance with the Doyon® installation manuals. Doyon® products are warranted to the original purchaser to be free from defects in material and workmanship for a period of two years from the date of original installation, not to exceed 30 months from the product manufactured date. This warranty does not apply to equipment damaged, abused or altered accidentally or intentionally or modified by unqualified service personnel or with missing or altered serial nameplates. In order to be warranted, the equipment from the original buyer must have been purchased through a reseller from the same country. Doyon® agrees to repair or replace defective parts due to flaws in material or workmanship during the warranty period.
Labor to repair or replace defective parts shall be warranted when performed by an authorized Doyon® service agency. Travel over 50 miles, holiday or overtime labor charges are not covered. Proper installation, initial inspection, or normal maintenance such as lubrication, adjustment or calibration is the responsibility of the dealer, owner-user or installing contractor and is not covered by this warranty. This warranty does not cover wear & tear items (lights bulbs, gaskets), temperature calibration or defects resulting from handling, abuse, misuse, nor shall it extend to any unit from which the serial number has been removed or altered or the unit is modified in any way, shape, or form by an unauthorized service personnel. As well our warranty does not covered damaged by flood, fire, or other acts of god. Nor will this warranty apply as regards to the immersion element damage by hard water. Doyon® does hereby exclude and shall not be liable to purchaser for any consequential or incidental damages including but not limited to: damages of property, damages for loss of use, loss of time, loss of profits or income that are in direct result of a breach or warranty.
NOTE: Warranty excludes racks and bread cabinets. These items carry a (1) year limited parts warranty.
In the event our product is sold outside the United States or Canadian boarder, equipment shall be supplied with a one year limited parts only warranty. Due to our continuous process of product improvement and innovation, all listed specifications are subject to change. The company reserves the right to make corrections due to typographical errors.