Nieco

Your new Nieco Automatic Broiler is guaranteed against original defects in manufacture of machine and component parts for one year.  This one-year guarantee is subject to certain conditions and limitations as listed below.  This warranty time begins when your machine is started up by your Nieco Distributor or authorized Nieco Service Agent.  If you do not receive a startup service, your warranty will begin either on the date you return the Nieco warranty card that is shipped with your machine or submit install date on-line thru the Nieco website.  If no registration is submitted the warranty will expire 24 months after the manufacturing date.

Generally, your guarantee provides replacement of all parts, which fail due to defects in manufacture for one year after startup of the machine.  Parts which fail will be replaced by the Nieco distributor or Service Center in your area who did the startup service.  If the part is a customer installed component, the part will be sent to you to replace the defective part on your machine.  If the part is one listed below, your Service Center will provide the labor to replace it, subject to certain conditions.  The parts that will be replaced are generally parts that require service level installation, calibration or adjustment.  The parts that will be replaced are listed in the Warranty Parts schedule included.

If your broiler has a manufacturing defect that requires service labor to repair, those repairs will be performed by your startup Nieco Service Center or Distributor.  Repairs will be performed subject to certain conditions as mentioned in the parts replacement section.  

Nieco guarantees the correct mechanical operation of the equipment at the time of startup of the machine.  Nieco makes no warranty, expressed or implied of broiling effect or of exact capacity as subjective judgments, product variations and or customer caused machine conditions beyond Nieco’s ability to predict or control may alter the broiling performance of the machine.  

Nieco specifically does not warrant or guarantee or provide compensation for any lost production, lost product, lost labor or lost sales or other consequential damages that may occur as a result of equipment malfunction or failure.  This disclaimer of liability for consequential damages applies whether the cause of malfunction or failure is otherwise covered by our warranty or not.  In any event, Nieco’s liability shall be limited to replacement of the equipment or return of the equipment and refund of the original purchase price.

When you purchased your Nieco broiler, startup service was offered as an option in the purchase price. This startup service is not delivery or installation or hookup.  The startup service is to verify the correct mechanical operation and broiling performance of the machine, make any necessary adjustments and calibrations and provide answers to any machine questions about operations, cleaning, assembly or re-assembly.  The startup service is not a training service.  However, your servicer will provide all information that they can about the machine.  The servicing Distributor or Service Center will provide all warranty and after sales service and parts to you if you have chosen this option.

Validation of warranty is required by startup of your machine. This validation may be done directly with the factory if the startup is done by the customer or by a non-Nieco servicer.  Nieco does not provide startup compensation to non-Nieco servicers.  Nieco does validation automatically on receipt of the startup report from your servicer.  We strongly recommend you assure validation by returning the warranty card shipped with the machine and register your machine for Nieco’s parts and service due notification system.  If an authorized Nieco servicer did not perform a startup, receipt of the warranty card will validate the warranty.   If a startup is not performed and submitted to the factory, the warranty period will start 30 days from the date the machine was shipped from the factory.

The Nieco warranty does not cover the following:

1.    Ordinary wear and tear, deterioration or damage.
2.    Defects in parts or performance caused by improper cleaning, maintenance or adjustment.  
3.    Adjustments and re-calibrations are not covered by warranty except when a part needing such is replaced under warranty by a Nieco servicer.
4.    Misuse or improper cleaning or assembly of the broiler and its components.
5.    External causes of defective performance.  This includes gas and electrical supply and hookup parts and all exhaust components and exhaust adjustment.
6.    Machines that have been improperly repaired by non-Nieco servicers.
7.    Machines with parts installed which Nieco does not approve or supply.  Approved parts are available from your Nieco Service Center, Distributor or otherwise authorized Nieco parts seller.  No other parts have been tested or approved by Nieco. 
8.    Burning components after six months of service.  These burning components include gas burners of all types, protective shields, reverberators, electric elements, pilot lights, thermocouples, flame sensors or gas orifices of any type.  Note however that this warranty does not apply to parts that are damaged or destroyed due to normal service or improper or non-cleaning.

Warranty items, labor or parts, are available only from your Nieco Service Center or Distributor who started up your machine unless other arrangements as described below are made with Nieco.  Some parts suppliers, while an authorized Nieco parts supplier, are not an authorized warranty center or warranty parts supplier.

Labor warranty is subject to these limitations:

1.    Labor warranty work is to be performed during regular working hours.  Off-hour labor may be subject to additional charge by the servicer.
2.    One-hour travel in each direction to the restaurant from the servicer’s place of business is included.  Restaurants in more distant or remote locations may be charged additional travel time or overnight accommodation, if necessary.

Your Nieco Service Center or Distributor will make warranty decisions.  Nieco has provided our servicers with guidelines for warranty work and standards for repair time.  If your Nieco servicer rejects your warranty claim, you are required to pay the servicer even though you dispute the charge.  To dispute any warranty decision, first contact the Service Center or Distributor principals.  If you are not satisfied, contact your Nieco Regional Manager or the Nieco Service Manager or any Nieco Customer Service administrator.  Nieco will immediately investigate your claim and make a warranty decision.  If you have paid your servicer and your claim is honored, your money will be refunded.  You are responsible for paying the servicer when due, however, regardless of the status of any claim.

If you are supplied warranty parts without warranty labor, Nieco or your warranty parts supplier may require the parts to be returned to the factory as a condition of receiving the warranty parts.  This is particularly true of high value important components as motors and controls, or any parts showing a pattern of failure.  If required, Nieco will pay the return freight cost and give instructions via your servicer on how to return the parts.

Warranty parts will be shipped by your Distributor or Service Center from their parts center by the least expensive means.  If you require more immediate shipment, your service parts supplier may charge additional for this expedited freight service.

If you have qualified maintenance employees or wish to use a qualified non-Nieco agency for warranty labor service otherwise covered under this Nieco warranty, you or your servicer may apply to your Nieco Regional Manager for certification as an alternate Nieco servicer.  Such servicer shall be solely responsible to the using customer for all actions and liabilities.  If the Nieco Regional Manager qualifies such servicer, Nieco will pay scheduled warranty allowances to the customer for warranty work performed by these alternative servicers.  This payment will not include any travel time.  Nieco will provide this schedule and limitations when the servicer is qualified and accepted.