Qualserv
QualServ is a recognized leader in large-scale stainless-steel fabrication, millwork, and equipment integration for the foodservice and retail industries. For more than 40 years, we have supported major brands through new construction projects, remodel programs, and multi-location rollouts, delivering high-quality, durable solutions designed for demanding operational environments. With manufacturing in the U.S. and Poland, QualServ’s depth and global reach make us a trusted partner for brands seeking consistent execution at scale.
By combining engineering, fabrication, logistics, and installation under one roof, QualServ provides a turnkey approach that ensures accuracy, speed, and reliability. Our capabilities include stainless fabrication, millwork, kiosks, counters, cabinetry, seating, front- and back-of-house solutions, and full equipment integration. With disciplined project management and an experienced global install network, we help operators launch faster, remodel efficiently, and maintain brand consistency across hundreds of locations worldwide.
Customer Support
Products
Service
For service questions, troubleshooting, or warranty assistance, please contact:
QualServ Service Department
Phone: 479-646-8386
Email: contactus@qualservintl.com
Please have your model/serial number and a brief description of the issue available for faster support.
Warranty Policy and Claims Process
Warranty Policy
Congratulations on your purchase of QualServ equipment. Every QualServ product is engineered and manufactured to high performance standards and backed by one of the strongest warranties in the industry. With more than 30 years of fabrication experience, our team takes pride in delivering durable, reliable solutions supported by dedicated customer and technical support.
Standard Warranty Coverage
All QualServ items include the following standard warranty protection:
• One-year replacement of parts found to be defective in material or workmanship.
• Free freight for in-warranty parts shipped within the continental U.S.
• One-year normal labor coverage for service related to defects in materials or workmanship (industry-standard rates apply).
• 90-day warranty for replacement gaskets and rubber seals.
Warranty Conditions
QualServ warranties apply when products are properly installed, used, and maintained. Damage resulting from improper installation, misuse, neglected maintenance, unauthorized repairs, or freight damage is not covered.
Warranty claims must be reported in writing within 30 days of discovery of the issue. All replacement parts shipped prior to receiving defective items will be invoiced and credited upon validation.
Repairs must be performed by QualServ-authorized service personnel to maintain warranty coverage.
Warranty Validation
Warranty coverage begins on the date of shipment from QualServ.
Customers are responsible for validating warranties for any OEM components included in their installation. Failure to submit required OEM warranty cards within 30 days may limit coverage.
Optional Compressor Warranty (Refrigeration Products)
QualServ offers an optional 5-year compressor warranty for refrigeration equipment (must be purchased at time of sale). Two coverage levels are available, including local compressor replacement reimbursement or repair at a QualServ facility. Pre-approval and documentation are required.
Millwork Warranty
QualServ millwork products carry a one-year parts and labor warranty against defects in material or workmanship, including free freight for covered parts within the continental U.S.
Items Not Covered
• Calibration and normal adjustments
• Freight damage
• Routine maintenance (cleaning, leveling, drain clearing, etc.)
• Damage from misuse, improper installation, or acts of God
• Non-manufactured items (covered by OEM warranties)
Export Warranty
For shipments outside the continental U.S., QualServ provides one-year parts replacement (FOB origin). Labor, packing, freight, installation, and service costs for export customers are not covered.
Find Your Local Manufacturer’s Representative
It shouldn’t require a wild goose chase to find who your local manufacturer’s representative is and where their test kitchen is located. That’s why we’ve created an interactive map for you to find your location on the map quickly and easily. Simply click on the nearest location to you and you’ll learn about your local rep, the chef that you can meet with, and their test kitchen location. This is also where you can click to schedule your very own test drive once you’re ready!