Synesso
Engineering Connection By Pursuing Coffee Perfection
We’re on a mission to blend the science of great product engineering and art of making espresso to build the highest-performance and reliable espresso equipment in the world that helps owners bring coffee and community experiences to life.
Synesso’s History:
Synesso was born out of founding engineer Mark Barnett’s drive to create a temperature stable, reliable, and long-life premium commercial espresso machine beyond what was available from traditional manufacturers.
After leaving his engineering tenure with La Marzocco-USA and with a second mortgage drawn against his home, Mark and wife Sandy worked from their garage to design and build the first Synesso equipment, which debuted the now-famous Synesso temperature stability and robust build quality.
One unit at a time, a core group of believers around the world dared to think differently beyond the traditional, big-business Italian manufacturers. Synesso has sought to define the American approach to espresso equipment: incredibly well-built, premium quality, and innovative machines that last forever and owners trust to perform year-after-year.
Today, Synesso is a premiere global manufacturer of commercial espresso machines for the Specialty coffee market. Our owners in 75+ countries trust Synesso’s famous build-quality, long-term reliability, and precision performance to bring their coffee visions to life. All from a humble engineering company who simply want perfect espresso every time.
Categories
Customer Support
Contact Synesso Customer Support
Call Us: 206-764-0600
Email: tech@synesso.com
Products
Service
Contact Synesso for service: 206-764-0600.
Warranty
Limited 2 Year Plus Warranty Synesso Inc. and/or your Distributor warrants to the original purchaser that Synesso™ espresso machines are free from defects in materials and workmanship under normal use and service for the period commencing upon the date of shipping and continuing for 24 months from the original date of shipment. Synesso will make a good faith effort for prompt correction or other adjustment with respect to any non-wearing part that proves to be defective within the limited warranty period. The limited warranty is conditional upon proper use of the machine by the purchaser. The limited warranty does not cover defects or damage resulting from: accident, misuse, abuse, shipping damage, neglect, unusual physical, electrical or electromechanical stress, unauthorized customer modifications or improper water filtration
In addition to the standard 2 Year Plus Warranty*, Synesso will cover the following items under a Limited 5 year Warranty:
Steam Valve Actuator • Machine Body • Machine Frame • Sight Glass • Heating Elements • Wire Harness • Flow Meters • Copper Tubes • Brass Fittings • Temperature Probes • Lifetime Warranty on Group Head Actuator Assemblies
Water Standards
Proper water filtration and regular filter changes are a requirement to keep your factory warranty valid and your machine functioning properly. It is highly recommended that you contact a professional water filtration specialist in your area and have your water tested to determine the proper filtration system. It is important to note that many municipalities change their water sources throughout the year, so additional water tests may become necessary. Please refer to the proper unit manual at our website synesso.com.
Contact
To contact us directly at the Synesso Factory, please call us at 206-764-0600.